About
Luxico is Australia’s leading curated luxury villa platform, offering a home hotel experience for affluent travellers. Luxico connects high-net-worth guests with the country’s most exclusive properties. By joining Luxico, property managers gain access to an elite guest base, including celebrities and corporate VIPs, supported by a high-touch concierge model and rigorous guest vetting.
By connecting to Luxico, you get...
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Increased revenue through ADR up to 20% higher than competitors.
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Direct access to ultra-high-net-worth travellers through exclusive partnerships.
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Rigorous guest vetting on every reservation, ensuring your properties are occupied by responsible, high-quality guests.
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Instant damage coverage that covers up to $1,000 of accidental damage instantly, allowing for immediate repairs without lengthy claims.
Minimum requirements to connect
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Minimum number of properties: 1
Integration model
| Sync type | PULL |
| Static data sync |
Static data is pulled only upon the initial connection. Changes are not synchronised. |
| Availability, Rates & Inventory sync |
ARI data is pulled upon change in Rentals United. Additionally, full ARI data is synchronised daily. |
| Instant bookings | Yes |
| Booking requests | |
| Quote requests | Yes |
| Reservation sync | PUSH |
| Reservation modifications | Property managers need to request the channel to make any modifications to the existing reservation. If guests modifies the reservation, the booking will be cancelled and re-booked. Changes sync to Rentals United. |
| Reservation cancellations | Property managers need to request the channel to cancel an existing reservation and provide the reason of cancellation. Guests can cancel on the channel dashboard. Cancellations sync to Rentals United. |
| Cancellation penalties |
Yes. Property managers who cancel are charged a 25% fee (calculated on the rent amount). The fee does not apply in case:
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Additional info
| Accepted locations | Australia |
| Target guests | Celebrities, families, corporate travellers, luxury leisure guests. |
| Origin of the guests | Australia, USA, UK, New Zealand, Singapore, Hong Kong, and global luxury travelers. |
| Long stays (more than 30 days) | Yes |
| Channel website | www. luxico.com.au |
| Affiliate channels | - |
Inventory type
| Pick & Choose | Yes. Properties must be in premium locations, have high-quality furnishings, modern design, desirable features (pool, views, parking), and meet 5-star standards. |
| Multi-units | Yes. Multi-units (luxury apartments, villas with multiple wings) are accepted. Each can be listed as a separate property or as a group, depending on configuration and guest experience. Guests can book multiple units if available. |
| Luxury inventory | Yes. |
Channel performance
| Top location | Sydney, Melbourne, Gold Coast |
| Top inventory type | Urban and coastal luxury villas, 3–6+ bedrooms, family-friendly estates with pools. |
| Top performance season | December - February (summer and holidays), April (school holidays), September – October (spring). |
| Key amenities | Pool, ocean views, chef’s kitchen, air conditioning, fast Wi-Fi, secure parking, outdoor entertaining, family amenities (cots, high chairs), pet-friendly options. |
| Best practices |
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Charges & Payments
| Merchant of Record (MOR) | Yes. The channel is MOR. |
| Charging party | Luxico charges the guest and pays out to the property manager via bank transfer within 5–7 business days after guest check-in. |
| Credit card details | - |
Commission
| Commission | 16.5% including GST. |
| Commission charging | Commission is charged on the total booking amount excluding taxes. |
| Commission application | Commission is charged from the rates provided (not added on top). |
| Negotiable commission | Discounted rates only apply for PM partners with 50+ properties. |
Contract & Onboarding
| Average onboarding time | 10 - 14 days |
Contact & Support
| Support email for property managers | hostsupport@luxico.com.au |
| Response time | 4 business hours (9 a.m. – 7 p.m. AEDT, urgent after-hours support available). |
