Instant booking process
Hostelworld inserts reservations in Rentals United using the data available in the channel. Hostelworld does not perform the quote request to Rentals United before the reservation is inserted.
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A guest enters the reservation page on the Hostelworld website and provides the details of a reservation (dates, number of guests etc.).
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If the property is available to rent, the guest completes the reservation process on the Hostelworld website by providing their personal data.
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Hostelworld inserts a booking to Rentals United.
When there are several Rentals United properties connected to an HRS room type (Rentals United hotel or group), reservations will be assigned to a property depending on their moves configuration. If you are unsure about the moves configuration of your HRS room types in Rentals United, please see Moves algorithm.
- An email notification with new reservation details is sent to the PM’s confirmation email address.
Request-to-book (N/A)
Inserting reservation manually
It is always possible to insert reservation manually in Rentals United Guest Planner or from the Bookings tab. In such a case, the availability is blocked and the channel is updated.
Reservation details
When a reservation arrives, theSales Channel provides the standard guest information (such as name, surname, and phone number) along with booking details including the property name, number of guests, stay dates, and price. All of this information is available in Guest Planner > Booking details.
If you are an API user, you can get access to this information via the following API methods:
| Item | More info |
|---|---|
| Guest number |
Hostelworld shares information about:
Rentals United presents the total number of guests. You will find the total number of guests in the reservation. |
| Cancellation Policy |
Hostelworld shares the cancellation policy that was used in the reservation. If you need help deciphering what the specific cancellation policy means, contact the channel. |
Modifying a reservation (N/A)
Modifications initiated in Hostelworld are not synchronized to Rentals United. If a reservation is modified in Rentals United, the changes will not be synchronized to Hostelworld.
Cancelling a reservation
Cancellations are initiated in Hostelworld and synchronized to Rentals United at the same times as new reservations. If a reservation is cancelled in Rentals United, this information will not be synchronized with Hostelworld.
