What can I check before I open a ticket if my property has incorrect availability in Sales Channels?

PMS user

1. Actions in PMS:

   • Verify if your calendar is not closed in your PMS

   • If you are synchronising changeovers with Rentals United, please check if your changeovers are not closing your calendar

   • Check if your property has prices for your seasons

   • Confirm with your PMS support, that your connection with Rentals United works correctly

2. Actions is Rentals United:

   • Check if the calendar is open

   • Check if your seasons have prices

   • Check if your changeovers are not closing your calendar

   • Check if your minimum stay is allowing for reservations

   • Check if your property is connected to the channel

   • If the channel has the “manual options” tab - check if your manual options are not overriding your property settings

   • If the property has a connection error - contact Rentals United support

3. Actions in Sales Channel:

   • If you have access to the channel extranet - check your property status and availability in the channel

   • If your property is open in Rentals United, but closed in Sales Channel - contact Sales Channel support

 

API user

1. API verification:

   • Check the last availability requests, that you pushed to Rentals United

   • Check the last changeovers requests, that you pushed to Rentals United

   • Check the last price requests, that you pushed to Rentals United

   • Check if any reservation was not pushed to Rentals United for chosen dates

   • Check if you have not archived your property via Push_PutProperty_RQ or Push_SetPropertiesStatus_RQ

2. Actions is Rentals United:

   • Check if the calendar is open

   • Check if your seasons have prices

   • Check if your changeovers are not closing your calendar

   • Check if your minimum stay is allowing for reservations

   • Check if your property is connected to the channel

   • If the channel has the “manual options” tab - check if your manual options are not overriding your property settings

   • If the property has a connection error - contact Rentals United support

3. Actions in Sales Channel:

   • If you have access to the channel extranet - check your property status and availability in the channel

   • If your property is open in Rentals United, but closed in Sales Channel - contact Sales Channel support

 

Manual user

1. Actions is Rentals United:

   • Check if the calendar is open

   • Check if your seasons have prices

   • Check if your changeovers are not closing your calendar

   • Check if your minimum stay is allowing for reservations

   • Check if your property is connected to the channel

   • If the channel has the “manual options” tab - check if your manual options are not overriding your property settings

   • If the property has a connection error - contact Rentals United support

2. Actions in Sales Channel:

   • If you have access to the channel extranet - check your property status and availability in the channel

   • If your property is open in Rentals United, but closed in Sales Channel - contact Sales Channel support