New clients often face an issue regarding wrong PM name and receive errors on every push attempt.
The reason for it is that some new clients are not under a valid group contract agreement with Expedia and, as a result, they do not have an API configuration profile built on the Rentals United end. Due to Expedia business reasons, only VR clients that are under a group contract are eligible for an API configuration profile.
If you receive such an error, please reach out to your Expedia Account Manager about being on a group contract agreement. If you do not have an Account Manager, please create a case in Expedia Help & Support. Select Contact Us > My Account > My Expedia Group lodging agreement > Check on or start a new agreement for a VR.
There are certain requirements:
- Sign a Group Contract Agreement with Expedia
- Have 20 properties or more to onboard with Expedia
