Quote requests
Quoting is the stage when the channel double-checks availability and prices before reservation creation. Such a quote is by default limited to Rentals United. This means that Rentals United is the only source of truth. The channel is provided with the information available in our system at the time of reservation creation.
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PULL channels - by default the quote is disabled and the channel is provided with the prices registered in the Rentals United system. There may be exceptions to this rule, depending on the channel's implementation of Rentals United API. For more information, please see Rentals United API Portal.
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PUSH channels - some channels use the data available in their system while the reservation is being made, some channels perform a quote to Rentals United. See Channel Integrations for details of each channel's integration. Note, however, if the quote is performed, it is usually limited to Rentals United.
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Reservation inserted through Rentals United platform or Book Direct - a quote to PMS is always performed prior to the reservation. In this case, the inserted reservation will feature data quoted from PMS.
Inserting a reservation
Bookings are inserted into Arkiane instantly after Rentals United retrieves them from a Sales Channel. The reservation details are displayed in Rentals United and transferred to Arkiane.
Reservations can be looked up in Rentals United as described in Bookings or Guest Planner.
Additionally, prices of reservations are broken down in the reservation comments. This breakdown is performed according to the rules of the channel the reservation came from. If you want to see how reservation price is broken down according to what is set in Rentals United, see Reservation price breakdown.
CC details sync
Credit card details are passed to Arkiane if only they are provided to Rentals United.
One-time access to CVC / CVV
The CVV details are shared with the user only once (via API method, inserted in PMS or via reveal credit card details function). Then, they are immediately removed from our system and cannot be accessed again by any means. If you need to retrieve them again (e.g. due to charging purposes), contact the sales channel or the guest. It only concerns the CVC / CVV and does not relate to other credit card details (i.e. credit card number or holder's name).
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Overriding rent (N/A)
Arkiane does not allow Rentals United to insert in their system a reservation with actually booked prices. This way, information available in Arkiane will be always preserved in a reservation inserted to this PMS, regardless of the pricing information shared with the channel that made this reservation.
In case the price in your PMS does not match with the price in the channel or Rentals United, see this article: Why is there a difference between the reservation price in my PMS and in the channel?
Modifying a reservation
Booking modifications retrieved from Sales Channels or made directly in Rentals United do not trigger booking updates in Arkiane. Instead, the original bookings are canceled and new reservations with updated information are created.
In case the reservation is modified directly in the Arkiane system, then Rentals United is not notified about any changes. You should adjust it accordingly in Rentals United system, so that up-to-date information is shared with the channels.
Cancelling a reservation
Bookings canceled in Sales Channels or Rentals United are automatically canceled in Arkiane.
In case the reservation is canceled directly in the Arkiane system, then Rentals United will receive no notification about it. You should adjust it accordingly in Rentals United system, so that up-to-date information is shared with the channels.
Email notifications
The host/property manager will always get an email notifications about new reservations and any updates made to reservations. The address that the email is sent to is the email address (available at My profile). The notifications will be sent regardless of the source of the change as well as the integration type.
The email notifications are sent when:
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request is created
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existing request is confirmed
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reservation is created
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reservation is modified
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reservation is cancelled
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reservation is not inserted in the PMS
